Answers
Frequently asked questions
The questions we are asked most, answered plainly. If yours is not here, our team will answer it on the phone.
53 questions answered
Answers
The questions owners and buyers ask first
The basics
4 questions
What is EXITLY?
EXITLY is an Egyptian platform for one specific transaction: transferring a property contract that is still under a payment plan with a developer, from an owner who wants to exit to a buyer who wants to take it over.
It is not a general real-estate marketplace. We only handle resale of units where a contract already exists and a plan is still running.
Do I need an account to use EXITLY?
As a buyer, no. You browse every published opportunity freely, and when one interests you, you leave your details and our team calls you. There is nothing to create and nothing to sign in to.
As an owner exiting a unit, yes — and it takes about a minute. You register your name, mobile number and a password, and that account is how you follow your unit afterwards: where it stands, whether we need anything from you, and how many buyers have registered interest.
The account exists so you can come back. Nothing else about the service is hidden behind it.
I do not have all my unit details right now. Can I finish later?
Yes. Once you have registered, everything you enter is saved as you go, and you can stop at any point and continue later from your account — from another device if you prefer.
You are asked for the essentials first (unit type, project name, what you have paid so far). Details, payments and documents can all follow.
Where does EXITLY operate, and in which currency?
EXITLY operates in Egypt, and every figure on the site is in Egyptian pounds.
The site is available in Arabic and English, and both are complete — neither is a partial translation of the other.
Price and figures
4 questions
How is the price of an opportunity set?
The owner recovers exactly the amount they have already paid to the developer, once EXITLY has verified that amount. Nothing is added on top.
That verified amount is what appears as the paid-in-cash-so-far figure. The buyer pays it to the owner and then continues the remaining payment plan with the developer directly.
Can an owner ask for more than they have paid?
No. Recovering only the verified amount paid, with no overprice, is a condition of listing with EXITLY, and every owner confirms it explicitly when they submit their unit.
That confirmation is recorded with the submission.
How is the market price determined?
The current market price is set by authorised EXITLY staff during the review, before the unit is published.
A value stated by the owner is never published as the market price. It can inform the conversation, but the figure that goes live is the one our team records.
What exactly is the market gain, and is the fee taken out of it?
Market gain is the current market price minus the contract value, and the contract value is the verified amount paid plus the amount remaining with the developer.
The EXITLY fee is not subtracted from it. The two are separate figures and are always shown separately, so you can read each one for what it is.
Developer transfer or assignment fees are set by the developer and are not included in any figure shown on the site.
The fee
2 questions
Who pays EXITLY, and how much?
The buyer pays 1% of the contract value. The seller pays nothing at all — no listing fee, no success fee, no commission.
When is the fee due?
Only on a completed contract transfer. It is not due when you express interest, not when you are introduced to the other side, and not while the transfer is in progress.
If a transfer does not complete, no fee is owed by anyone.
Privacy
2 questions
Are the documents I send published anywhere?
No. The four required documents are used for review only. They are stored privately, they never become listing images, and they never appear on a public page.
Is the seller’s name or phone number shown on the listing?
No. A public opportunity describes the unit and its economics — project, developer, area, unit details, delivery and the figures. It carries no seller identity of any kind.
Buyer details are handled the same way: your number is used by our team to call you about the unit, and it is not published or passed on.
The process
9 questions
What happens after I submit my unit?
Our team reviews your details and your four documents, then calls you on the number you gave us to confirm the amount you have paid and the amount remaining with the developer.
Once the figures are verified and a market price has been set, the unit is either approved and published — without your name or contact details — or we come back to you with what is missing.
No unit is ever published automatically. Every one of them is approved by a person.
Do I need to find my project in a list?
No — you type the project name as you know it. There is no dropdown to hunt through and no requirement that the project already exists in our records.
Our team matches what you wrote to the official project data during review, and will confirm it with you if anything is ambiguous.
My payment plan has extra or larger payments. Is that a problem?
Not at all — it is common, and the form asks about it directly. You answer yes or no; if yes, you add each extra payment and, if you know it, the year it is due.
We do not ask you to count instalments or calculate anything. What matters is the amount remaining with the developer, the instalment amount, and how often it is paid.
Do I get a reference number?
Yes. Every unit, every registered owner and every enquiry receives a permanent 7-digit reference — for example 0000127 — which never changes and is never reissued to anything else.
Quote it to our team and they can find your record immediately. It is a reference number, not a password: knowing it gives nobody access to your account or your documents.
What happens after I express interest in a unit?
Our team calls you about that specific unit and shares the payment plan, the remaining obligation with the developer and the documentation position.
If you decide to proceed, we support the contract transfer with the developer through to completion.
Does expressing interest reserve the unit?
No. There is no reservation on EXITLY. Interest is an introduction, not a hold.
An opportunity stays available to everyone until EXITLY marks it sold.
Which unit types can be listed?
Any valid resale type: apartments, villas, townhouses, twin houses, penthouses, chalets and coastal units, as well as commercial, administrative and medical units such as shops, offices and clinics.
The unit type is never a reason for refusal on its own.
What if some instalments are past their due date?
The unit is still considered. Instalments that are past their due date are never an automatic refusal.
Our team looks at each case on its own and discusses the position with you before deciding.
Can an owner change their mind?
Yes. An owner can withdraw at any point before the transfer completes, and we remove the unit from active publication.
Real-estate questions
Answers to the questions the Egyptian property market actually asks — selling, transferring, terminating, buying and evaluating.
How does EXITLY verify a unit before it appears?
We ask the owner for the unit’s documents: the contract, the payment schedule, and the receipts for what has been paid, along with the unit layout and the master plan.
The team reviews the figures from the documents themselves, and the numbers shown on a unit’s page are the reviewed ones rather than what the owner typed.
The documents themselves are not published to anyone — they stay inside the platform for review.
If I have overdue instalments, can I still sell?
Overdue instalments do not close the door on selling. They do affect it: most developers will not approve a transfer until the arrears are settled.
It is common for seller and buyer to agree that part of the amount goes to the developer to clear the arrears first, and the transfer completes after that.
EXITLY reviews each case individually — arrears are never an automatic refusal.
Can I sell the unit before delivery?
Yes — and it is when most selling actually happens. A unit still under construction is sold by transferring the contract, and the buyer takes delivery from the developer at its own date.
Some contracts set a condition: no transfer before a certain percentage is paid, or before a period has passed since signing. Check yours.
The developer’s announced delivery date is unchanged by a transfer — a transfer changes who the buyer is, not the construction schedule.
Can I sell a unit that still has instalments on it?
In most cases, yes. A unit that still carries instalments is sold by transferring the contract to the new buyer, who takes your place in it and continues the remaining payments.
In practice: you agree with the buyer on what they pay you for what you have already paid the developer, and then you go to the developer together to have the contract formally moved into their name.
The transfer conditions themselves differ by developer and by contract — some require a minimum percentage paid before they will approve one, and transfer fees vary. Your contract and the developer’s own policy are what decide.
What are transfer fees, and who pays them?
A transfer fee is what the developer charges to move the contract into the new buyer’s name. It varies widely: some developers calculate it as a percentage of the unit’s value, others charge a fixed amount.
Who pays it is a matter of agreement between seller and buyer — there is no fixed rule. What matters is agreeing it clearly before signing, because it changes the net amount you actually receive.
Ask the developer for the current figure before you calculate your net, because these fees change.
How does the transfer procedure work?
The usual order: agree the amount and terms with the buyer, review the contract and the paperwork, submit a transfer request to the developer, obtain the developer’s approval and pay the transfer fee, then sign the transfer contract and move the remaining instalments to the new buyer.
Developers typically ask for both parties’ ID, the original contract, and the payment receipts. Some ask for more.
The timeline, the fee and the conditions differ by developer — there is no single procedure that applies across all projects.
What does “transfer” (تنازل) of a unit mean?
A transfer moves the unit’s contract from your name to a new buyer’s, at the developer. The contract itself continues; what changes is who the buyer in it is.
This differs from selling a delivered and registered property: a unit still under construction, or not yet registered, is still at the contract stage with the developer, so the change happens there rather than at the property registry.
The developer approves and documents the transfer, and sets its own conditions and fees for it.
What happens to the amounts I have paid if the contract is terminated?
There is no single answer here, and anyone quoting you a fixed figure without reading your contract is speaking without a basis.
What decides the outcome: the termination clauses in your own contract, the reason for termination and who is asking for it, how much has been paid and how far the project has progressed, the developer’s policy, and the applicable law.
Contracts usually contain a termination or penalty clause that sets this out. Read that clause, ask the developer for a written statement, and take legal advice if the amount is significant.
And because a termination’s outcome is usually less predictable than a sale’s, it is reasonable to examine selling or transferring as an alternative before deciding.
Are there deductions or penalties on termination?
Many contracts include a deduction or a penalty clause on termination, but whether one exists, how large it is and how it is calculated differ from contract to contract and from developer to developer.
We cannot give you a percentage, because that percentage is written in your contract rather than in any general rule.
Ask the developer for a written explanation of any deduction before signing anything to terminate.
What is the difference between termination and resale or transfer?
In a resale or transfer you find a buyer, agree an amount, and the contract moves to them. You exit the commitment and the unit continues with a new buyer.
In a termination there is no buyer. The contract ends with the developer, the unit returns to them, and what follows is governed by the contract.
The practical difference that matters: a transfer gives you an amount you agreed with a buyer, while a termination’s financial outcome is set by the clauses of your contract with the developer. That is why many owners examine selling or transferring first, before considering termination.
What does terminating a unit contract mean?
Termination ends the contract itself between buyer and developer: the unit returns to the developer and the purchase is cancelled.
This is entirely different from selling or transferring. In a transfer the contract continues and moves to another buyer; in a termination the contract ends.
What termination requires and what follows from it are governed by the contract’s own clauses, the developer’s policy and the law. There is no single rule that applies to every contract, and the contract itself — with legal advice where it is needed — is the correct reference.
Why do termination terms differ between contracts and developers?
Because a contract is an agreement between two parties, and each developer drafts its clauses differently according to the project, its stage and its commercial policy.
Circumstances differ too: a contract in a project under construction is not the same as one close to delivery, and a contract with a small percentage paid is not the same as one nearly complete.
That is why any general statement about termination stays general — your own contract is the reference.
What is a property down payment, and what sets it?
The down payment is the part paid at signing, before the instalments begin. It is set as a percentage of the unit’s total value, and the developer sets that percentage according to the project and the payment plan.
The larger the down payment, the smaller the monthly or quarterly instalment, and the other way round.
On a resale unit, what you pay the seller is usually against what they have already paid the developer, after which you continue the remaining instalments.
Instalments over 7, 8 or 10 years — what is the practical difference?
The longer the term, the smaller the instalment and the lighter the monthly burden. But the longer the term, the further the commitment extends and the higher the total usually becomes.
Long plans suit someone minimising the instalment; short plans suit someone wanting the commitment finished sooner.
The right comparison is the total paid across the whole plan, not the instalment on its own.
What does buying off-plan mean?
Buying off-plan means buying a unit that is not yet built, or is under construction, on the basis of plans, specifications and a delivery date announced by the developer.
Its advantage is that the entry price is usually lower and the payment plan longer. In return you wait for delivery, and meeting the delivery date is the developer’s responsibility.
Before buying off-plan, review the developer’s record of delivering on time, and read the delay clauses in the contract.
Should I buy from the developer or a resale unit?
Buying from the developer gives you a fresh, longer payment plan and a unit nobody has contracted for before you.
A resale unit can give you an older contract price and a nearer delivery, because part of the project’s timeline has already passed — but it needs a larger amount up front, since you pay the seller what they have already paid.
Neither is better in the abstract. The difference comes down to your liquidity, the delivery timing that suits you, and the gap between the contract value and the project’s current price.
Are there units with no down payment?
Some developers offer zero or nominal down payment during certain periods, usually against higher instalments or a shorter payment term.
Such an offer is tied to a specific project and a specific window, so it cannot be described as always available.
Before comparing, calculate the total you will pay across the whole plan rather than the monthly instalment alone.
What is the difference between contract value and current market reference?
The contract value is a documented figure: what is written in the unit’s contract with the developer.
The current market reference is an estimate of what a comparable unit in the same project is priced at now, set by EXITLY’s team after review — not by the seller.
The two are shown separately on the unit’s page so you can see each figure on its own terms rather than one blended number.
How do I evaluate a real-estate opportunity?
Start with the documented figures: the contract value, what has actually been paid, and what remains with its schedule. Those tell you what is required of you now and what is left.
Then the unit itself: the project and its location, the area and finishing, the floor and aspect.
Then the timing: the delivery date and the current construction stage.
And finally liquidity: whether you can carry the instalments comfortably, and whether you could exit later if you needed to.
If the gap between contract value and market reference is large, ask why — the reason matters more than the number.
Does a lower price always mean a better investment?
No. Price is one figure among several, and the lowest-priced unit is not necessarily the most suitable.
What else matters: the position within the project, the floor, aspect and area, the project’s stage and delivery date, the finishing level, the remaining payment plan and instalment size, and how easily it could be resold later.
A unit that costs less but delivers much later, or carries a heavier instalment, can be harder for you than one priced somewhat higher. Compare the factors, not a single number.
What is an “older contract price”?
The contract price is the value written into the unit’s contract at the time it was signed with the developer. If that was years ago, the figure reflects prices then rather than today.
That is why a unit contracted some time ago can carry a contract value below the same project’s price now.
It does not mean the sale happens at the contract price — the seller and buyer agree an amount, and the gap between the two figures is what they are discussing.
What is meant by a “real-estate opportunity”?
At EXITLY, an opportunity means a unit whose recorded contract value is below the project’s current reference price, according to our review of the documents.
That is an observation about the gap between two documented figures — not a promise of profit and not an investment assessment.
The gap can have reasons: an earlier contract date, a different stage of the project, or the seller’s own circumstances. Each unit’s page shows the figures the observation is based on.
Commercial, administrative and medical units — what is different about them?
A commercial unit (a shop or retail) depends on footfall and visibility from the street or the mall corridor, so its position inside the project matters a great deal.
An administrative unit (an office) depends more on area, how it can be partitioned, access and services.
A medical unit (a clinic) needs particular specifications and services, sometimes licensing, and being in a medical building matters.
All three are usually delivered core & shell or semi finished, so the cost calculation has to include finishing.
What is the difference between an apartment, duplex, penthouse and studio?
Apartment: a unit on a single floor within a building.
Studio: a small unit, usually living and sleeping in one space with a bathroom and kitchen.
Duplex: a unit across two connected floors with an internal staircase.
Penthouse: a top-floor unit, usually with a larger outdoor space or terrace.
The difference affects price and, depending on the area, how much demand there is on resale.
What is the difference between a villa, townhouse and twin house?
Standalone villa: a building on its own with garden on all sides, not attached to any other unit.
Twin house: two units attached along one shared wall, each with its own entrance and garden.
Townhouse: units in a row, sharing two walls with the neighbours, usually with a smaller garden.
Prices and areas step down across the three, and the choice comes down to the space you need, the budget, and how much privacy you want.
What is the difference between fully finished, semi finished and core & shell?
Fully finished: the unit is delivered completely finished and ready to live in or rent, to the developer’s specification.
Semi finished: part of the finishing is done — usually plaster, basic floors and the core plumbing and electrical work — and you complete the rest.
Core & shell: you receive the structure and the essential services only, and all finishing is yours. Most common in commercial and administrative units.
The difference affects the price, the additional cost after delivery, and how soon the unit can be used.
What does “immediate delivery” mean?
Immediate delivery means the unit is ready to hand over now or within a very short period, rather than waiting on construction.
The advantage is using or renting it without waiting. In return, the entry price is usually higher than an off-plan unit.
Before comparing, confirm the unit’s actual condition and finishing level, and whether the project’s facilities are ready.
What is a maintenance deposit?
A maintenance deposit is an amount the buyer pays the developer, usually calculated as a percentage of the unit’s value, set aside for maintaining the project’s shared facilities and common areas.
Whether it applies, at what rate and when it is due are set in the contract and differ between projects.
It is worth knowing when you calculate the total cost, because it is often not included in the advertised unit price.
Liquidity and resale-ability — why do they matter?
Property is not an easily liquid asset: selling a unit takes time and depends on finding a buyer willing to pay and to carry the remaining instalments.
What makes a later sale easier: a project with real demand, a well-known developer, a unit type common in that area, and a paid percentage that keeps the amount asked of a buyer reasonable.
What makes it harder: a very high paid percentage, which makes the buyer’s required amount large, or a unit type with thin demand where it sits.
Think about the exit while you are entering, not afterwards.
The basics of real-estate investment in Egypt — where do I start?
The factors any decision rests on: location, developer, project, entry price, payment plan, delivery timing, and liquidity.
Location and developer affect how much demand the unit has later. Entry price and payment plan decide whether you can keep going. Delivery timing decides when the unit becomes usable or rentable.
And liquidity is the factor people forget: could you exit quickly if you needed to? Property is a slow asset to convert to cash.
Returns in property are not guaranteed and are affected by the market and by the project’s own circumstances. Any claim of certain profit is inaccurate.
What should I check before buying a unit from a developer?
The contract itself: the delivery and delay clauses, the transfer conditions, and the termination and penalty clauses.
The figures: the total value, the down payment, the instalment schedule, and any additional amounts such as a maintenance deposit.
The project: its licensing, its current construction stage, and the delivery date written in the contract rather than the one in the advertisement.
The developer: their record of delivering, and how they deal with buyers after the sale.
And if any clause is unclear, ask for a written explanation before signing.
How do I evaluate a real-estate developer?
Start with the track record: which projects have actually been delivered, when, and whether delivery matched the announced dates.
Then build quality in completed projects — visit a delivered project if you can, rather than relying on renders.
Then after-sales service and how the project is managed after handover, which is what shapes daily life there.
And finally their transfer and payment conditions, because those affect your ability to exit later if you need to.
Review the developer’s official sources and reputable independent ones, and note that customer opinions are opinions rather than facts.
Still have a question?
Send it to us and our team will get back to you with a straight answer.